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I discontinued the text line due to the high volume, it was intended for urgent issues only that did not include order status updates. Sorry if this is an inconvenience but as someone running this site alone for the most part, taking calls is not an option.

If you have questions or concerns please email help@kristoppicks.com, if you do not get a response within 72 hours then email me directly at kristoppicks@gmail.com. 

You can access your order status from your online account. If it says fulfilled then it has been shipped. We are working now to include tracking number. 

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