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To start the return process for your order, please enter your email address or phone number and the order number below.

Standard Returns

 
Returns are available for everything Madam Krisenda's sells. Your purchase carries a 14 day return or replacement warranty, however, we recommend keeping track of all manufacturer packaging and your receipt for a minimum of 30 days after purchase.

 

How do I start the return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

Returning Items for Refund at Kris's Top Picks

  • Items sold and shipped can be returned or replaced, when available, by mail within 14 days of receiving item. 
  • A label will be issued to return item. 
  • Once item is received and approved a full refund will be issued.
  • Items must be returned unused and in original packaging. 
  • We do not accept returns of used products.
  • We do NOT refund items in transit.

*We are not responsible for lost or stolen packages. If tracking shows delivered to correct address we will submit a claim to USPS on your behalf. 

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.

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